{"componentChunkName":"component---src-templates-news-template-news-js","path":"/news/KORISNICI/E-I-ASISTENTI/KINJE-ZADOVOLJNI/E-PRUZANJEM-I-KORISCENJEM-USLUGA-PERSONALNE-ASISTENCIJE-I-POMOCI-U-KUĆI-I-MI-BOKE","result":{"data":{"contentfulProject":{"title":"KORISNICI/E I ASISTENTI/KINJE ZADOVOLJNI/E PRUŽANJEM I KORIŠĆENJEM USLUGA PERSONALNE ASISTENCIJE I POMOĆI U KUĆI I MI BOKE","titleen":"USERS AND ASSISTANTS SATISFIED WITH THE PROVISION AND USE OF THE PERSONAL ASSISTANCE AND ASSISTANCE AT HOME OF THE IYDB","reference":null,"publishedDate":"2026-05-03T21:00+02:00","body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"3fLC7KlPHnrvaS2fB7mgzT\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Povodom Evropskog dana samostalnog života\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" koji se obilježava 5. maja, Inicijativa mladih s invaliditetom Boke (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"I MI Boke\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\") sa ponosom dijeli \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"veoma pozitivne rezultate prve interne Evaluacije kvaliteta licenciranih usluga\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" personalne asistencije, pomoći u kući za odrasle osobe s invaliditetom (OSI) i pomoći u kući za roditelje djece s invaliditetom. Evaluacija je sprovedena u februaru ove godine za period od 1. decembra 2024. do 31. decembra 2025. godine, a zasnivala se na ocjeni zadovoljstva korisnika/ca, kao i personalnih i asistenata/kinja u kući.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"U Evaluaciji je učestvovalo ukupno \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"24 korisnika/ce i 26 asistenata/kinja\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" iz više crnogorskih opština. Najveći broj ispitanika/ca bio je iz Podgorice (29), zatim iz Herceg Novog (8), Kotora (6), dok su po dvije osobe bile iz Tivta, Pljevalja i Nikšića, a jedna sa Cetinja. Kada je riječ o polnoj strukturi korisnika/ca, \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"većina\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" ih je \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"muškaraca i dječaka s invaliditetom\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (njih 13), dok je žena i djevojčica s invaliditetom 11. Polna struktura personalnih i asitenata/kinja u kući je obrnuta, s obzirom da je 20 asistentkinja, a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"samo šest asistenata\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Većina korisnika/ca ima fizički invaliditet\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (njih 19), petoro intelektualni, po troje korisnika/ca ima oštećenje vida i psihosocijalni invaliditet, a dvoje ima oštećenje sluha i/ili govora. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Najviše je korisnika/ca personalne asistencije\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (njih \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"11)\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", njih \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"osam\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" koristi uslugu \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"pomoći u kući za odrasle OSI\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"pet pomoć u kući za roditelje djece s invaliditetom\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Korisnici/e usluga personalne asistencije i pomoći u kući su visoko ocijenili zadovoljstvo načinom i lakoćom ostvarivanja prava na korišćenje usluga kod I MI Boke (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"prosječna ocjena 4,88\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"), kao i tačnošću i sveobuhvatnošću informacija o korišćenju usluga (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"prosječna ocjena 4,92\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"). \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Veoma su zadovoljni i sastancima grupa samopomoći\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"podrškom koju pruža I MI Boke u korišćenju usluga\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", a sve OSI i roditelji djece s invaliditetom i OSI lišenih poslovne sposobnosti su negativno odgovorili na pitanje da li su tražili podršku I MI Boke u korišćenju usluge, a da je nisu dobili.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Korisnici/e su takođe veoma zadovoljni dostupnošću asistenata/kinja i tačnošću njihovih dolazaka, kvalitetom njihovog rada i podrškom koju im pružaju. Posebno raduje činjenica da su \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"22 korisnika/ca\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" licenciranih usluga I MI Boke \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"kazala da im je pružena usluga doprinijela poboljšanju kvaliteta njihovog života\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", dok je samo njih dvoje odgovorilo da je uticaj usluge koju primaju na poboljšanje kvaliteta njihovog života djelimičan. U okviru Evaluacije zadovoljstva korisnika/ca usluga personalne asistencije i pomoći u kući zabilježeni su izrazito pozitivni komentari. Korisnici/e ističu da im ove usluge značajno olakšavaju svakodnevno funkcionisanje, doprinose većem osjećaju sigurnosti i unapređuju kvalitet života. Između ostalog, u komentarima navode da su oni/e i članovi/ce njihovih porodica opušteniji, jer \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"znaju da postoji pouzdana podrška i da neko kontinuirano brine o njihovim potrebama\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Posebno se naglašava važnost povjerenja u pružaoce usluga, kao i \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"osjećaj dostojanstva i samostalnosti\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" koji se na ovaj način dodatno osnažuje.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Rezultati Evaluacije ukazuju i na \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"izuzetno visok nivo zadovoljstva personalnih i asistenata/kinja u kući u svim ključnim segmentima rada i angažmana\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Zadovoljstvo ostvarenim pravima iz radnog odnosa, odnosno angažmana u okviru licenciranih usluga koje pruža I MI Boke, ocijenjeno je prosječnom ocjenom 4,81. Još višu ocjenu, 4,85, asistenti/kinje dali/e su tačnosti informacija koje dobijaju o pružanju usluga, kao i uspostavljanju adekvatnog odnosa sa korisnicima/ama. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Najviša prosječna ocjena\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" u evaluaciji, 4,92, dodijeljena je zadovoljstvu \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"načinom preciziranja radnih zadataka i radnog vremena od strane korisnika/ca\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", dok je zadovoljstvo komunikacijom sa korisnicima/ama ocijenjeno sa 4,88.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Posebno je značajan podatak da su svi/e asistenti/kinje naveli/e da, u slučajevima kada su tražili/e podršku pružaoca usluga u vezi sa pružanjem usluge, nisu ostali/e bez odgovora i potrebne pomoći, što ukazuje na kontinuiranu dostupnost i podršku od strane I MI Boke. Na pitanje o eventualnim segmentima posla sa kojima nisu zadovoljni, čak 25 personalnih i asistenata/kinja u kući odgovorilo je negativno, dok je samo \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"jedan/na asistent/kinja naveo/la da postoji određeni segment koji bi mogao biti unaprijeđen\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Asistenti/kinje ističu da im \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"ovaj angažman pruža osjećaj profesionalnog ispunjenja i ličnog doprinosa zajednici\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", te da kroz neposredan rad sa korisnicima/ama \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"razvijaju empatiju, odgovornost i dodatne vještine\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Navode da je odnos povjerenja koji grade sa korisnicima/ama od ključnog značaja za kvalitet usluge, kao i da im kontinuirana komunikacija sa porodicama korisnika/ca olakšava rad i doprinosi boljem razumijevanju potreba. Posebno naglašavaju značaj podrške koju dobijaju u okviru sistema, kao i \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"osjećaj da njihov rad ima konkretnu i vidljivu vrijednost u svakodnevnom životu korisnika/ce\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Dobijeni rezultati ohrabrujuI MI Boke\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" da i dalje nastavi da obezbjeđuje visoko kvalitetne usluge personalne asistencije, pomoći u kući za odrasle OSI i pomoći u kući za roditelje djece s invaliditetom i uspješno obezbjeđuje kvalitetne uslove rada i podrške za personalne i asistente/kinje u kući. Evaluacija će poslužiti kao \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"podsticaj za unaprjeđenje\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" ovih usluga i dalji razvoj podrške OSI i njihovim porodicama.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[{"__typename":"ContentfulAsset","contentful_id":"3fLC7KlPHnrvaS2fB7mgzT","title":"Dijagrami o zadovoljstvu korisnika/ca i asistenata/kinja korišćenjem usluga PA i PK ","gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=342&h=192&q=50&fm=webp 342w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=683&h=384&q=50&fm=webp 683w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&q=50&fm=webp 1366w","sizes":"(min-width: 1366px) 1366px, 100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&fl=progressive&q=50&fm=jpg","srcSet":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=342&h=192&fl=progressive&q=50&fm=jpg 342w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=683&h=384&fl=progressive&q=50&fm=jpg 683w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&fl=progressive&q=50&fm=jpg 1366w","sizes":"(min-width: 1366px) 1366px, 100vw"}},"layout":"constrained","backgroundColor":"#f8f8f8","width":1366,"height":768},"file":{"url":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg","contentType":"image/jpeg"}}]},"bodyen":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"3fLC7KlPHnrvaS2fB7mgzT\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"On the occasion of the European Day of Independent Living\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", which is celebrated on May 5, the Initiative of Youth with Disabilities of Boka (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"IYDB\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\") is proud to share the \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"very positive results of the first Internal Evaluation of the Quality of Licensed Services\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" of personal assistance, assistance at home for adults with disabilities and assistance at home for parents of children with disabilities. The Evaluation was conducted in February of this year for the period from December 1, 2024 to December 31, 2025, and was based on the evaluation of the satisfaction of users, as well as personal and assistants at home. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A total of \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"24 users and 26 assistants\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" from several Montenegrin municipalities participated in the Evaluation. The largest number of respondents was from Podgorica (29), followed by Herceg Novi (8), Kotor (6), while two each were from Tivat, Pljevlja and Nikšić, and one from Cetinje. When it comes to the gender structure of users, \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"most of them\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" are \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"men and boys with disabilities\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (13 of them), while there are 11 women and girls with disabilities. The gender structure of personal and assistants at home is reversed, given that there are 20 female assistants and \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"only six male\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Most of the users have a physical disability\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (19 of them), five have an intellectual disability, three users each have a visual impairment and a psychosocial disability, and two have a hearing and/or speech impairment. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"There are the most users of personal assistance\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"11\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" of them), \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"eight \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"of them use the \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"assistance at home for adults with disabilities\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", and f\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"ive assistance at home for parents of children with disabilities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Users of personal assistance and assistance at home highly rated their satisfaction with the way and ease of exercising the right to use services at IYDB (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"average grade 4.88\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"), as well as the accuracy and comprehensiveness of information on the use of services (\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"average grade 4.92\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"). \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"They are also very satisfied with the meetings of self-help groups, with the support provided by the IYDB in using the services\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", and all persons with disabilities (PWDs) and parents of children with disabilities and PWDs who are deprived of legal capacity answered negatively to the question of whether they had asked the IYDB for support in using the service, but did not receive it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Users are also very satisfied with the availability of assistants and the punctuality of their arrivals, the quality of their work and the support they provide. The fact that \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"22 users\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" of the IYDB’s licensed services \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"said that the service provided to them contributed to the improvement of their quality of life is particularly pleasing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", while only two answered that the impact of the service they receive on improving the quality of their life is partial. Within the evaluation of the satisfaction of users of personal assistance and assistance at home, extremely positive comments were recorded. Users point out that these services significantly facilitate their daily functioning, contribute to a greater sense of security and improve the quality of life. Among other things, in the comments, they state that they and their family members are more relaxed, because \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"they know that there is reliable support and that someone is continuously taking care of their needs\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". In particular, the importance of trust in the service provider is emphasised, as well as the \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"feeling of dignity and independence\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", which is additionally strengthened in this way.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The results of the Evaluation also indicate an \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"extremely high level of satisfaction of personal and assistants at home in all key segments of work and engagement\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Satisfaction with exercise of the working rights, i.e. engagement within the licensed services provided by the IYDB, was assessed with an average grade of 4.81. The assistants gave an even higher grade, 4.85, for the accuracy of the information they receive about the provision of services, as well as the establishment of an adequate relationship with the users. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The highest average grade\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" in the evaluation, 4.92, was assigned to the satisfaction with the \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"method of specifying work tasks and working hours by the users\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", while the satisfaction with communication with the users was rated 4.88.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is particularly significant that all the assistants stated that, in the cases when they asked for the support of the service provider in connection with the provision of the service, they were not left without answers and needed help, which indicates the continuous availability and support of the IYDB. When asked about possible job segments with which they are not satisfied, as many as 25 personal assistants and assistants at home answered negatively, while \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"only one assistant stated that there is a specific segment that could be improved\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". The assistants point out that \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"this engagement gives them a sense of professional fulfillment and personal contribution to the community\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", and that through direct work with users, they \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"develop empathy, responsibility and additional skills\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". They state that the relationship of trust they build with the users is of key importance for the quality of the service, as well as that continuous communication with the users' families facilitates their work and contributes to a better understanding of their needs. They especially emphasise the importance of the support they receive within the system, as well as the \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"feeling that their work has concrete and visible value in the daily life of users\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The obtained results encourage the IYDB\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" to continue to provide high-quality personal assistance, assistance at home for adults with disabilities and assistance at home for parents of children with disabilities and successfully provide quality working conditions and support for personal and assistants at home. The Evaluation will serve as a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"stimulus for the improvement\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" of these services and the further development of support for PWDs and their families.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[{"__typename":"ContentfulAsset","contentful_id":"3fLC7KlPHnrvaS2fB7mgzT","title":"Dijagrami o zadovoljstvu korisnika/ca i asistenata/kinja korišćenjem usluga PA i PK ","gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=342&h=192&q=50&fm=webp 342w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=683&h=384&q=50&fm=webp 683w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&q=50&fm=webp 1366w","sizes":"(min-width: 1366px) 1366px, 100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&fl=progressive&q=50&fm=jpg","srcSet":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=342&h=192&fl=progressive&q=50&fm=jpg 342w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=683&h=384&fl=progressive&q=50&fm=jpg 683w,\n//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg?w=1366&h=768&fl=progressive&q=50&fm=jpg 1366w","sizes":"(min-width: 1366px) 1366px, 100vw"}},"layout":"constrained","backgroundColor":"#f8f8f8","width":1366,"height":768},"file":{"url":"//images.ctfassets.net/6a6ptnrmjx4i/3fLC7KlPHnrvaS2fB7mgzT/9654e21f8f55fc26c080d99859832d59/SPROVEDENA_PETA_ULI%C3%84_NA_AKCIJA_I_MI_BOKE_U_KOTORU__1_.jpg","contentType":"image/jpeg"}}]}}},"pageContext":{"slug":"KORISNICI/E-I-ASISTENTI/KINJE-ZADOVOLJNI/E-PRUZANJEM-I-KORISCENJEM-USLUGA-PERSONALNE-ASISTENCIJE-I-POMOCI-U-KUĆI-I-MI-BOKE","isAll":false}},"staticQueryHashes":[]}